WrapLab EV Support Page Draft

Last updated: May 2, 2026

This draft is prepared for the App Store support URL. Replace the contact placeholders and publish it at a stable HTTPS URL before submission.

Contact

For support, contact:

support@wraplabev.com

Recommended response details:

• Device model
• iOS version
• WrapLab EV app version
• Vehicle/template selected in the app
• Whether the issue happened in Gallery, Create, Preview, Export, or USB
• Screenshot or screen recording if available

Common Questions

Does WrapLab EV require an account?

The current release workflow does not require an account.

Does WrapLab EV upload my photo library?

No. The app uses the system photo picker. The current release build receives only the image selected by the user and uses it as a local concept reference unless the user exports or shares the resulting file.

Where should exported PNG files go on a USB drive?

Move the prepared PNG into the root-level Wraps folder on the USB drive. The app's USB tab shows the expected file path, package folder, README, manifest, and ready checks before sharing.

What file checks does the app show?

The app shows canvas size, file size, USB path, and filename checks before the user shares a prepared PNG.

Is WrapLab EV affiliated with Tesla?

No. WrapLab EV is independent and is not affiliated with, endorsed by, or sponsored by Tesla, Inc.

Troubleshooting

If a prepared PNG does not appear in the vehicle import flow:

• Confirm the USB drive uses a compatible filesystem.
• Confirm there is a root-level Wraps folder.
• Confirm the PNG file is inside Wraps.
• Confirm the filename uses safe ASCII characters.
• Confirm the PNG is square and within the app's displayed size limits.
• Try preparing a fresh export from the app's USB tab.

App Store Review Support Note

Release builds use bundled fallback data when no backend URL is configured. The current release build has no account login and no required test credentials.